Working as Cabin Crew for a major airline is an exciting and challenging experience. In addition to jetting off to exotic destinations, the job also requires a high degree of responsibility and specialization to ensure the safety and comfort of passengers in line with industry regulations.
IATA Airline Cabin Crew Training Course is designed by industry experts and conducted by highly trained and motivated instructors and updated frequently to keep pace with the latest regulatory Authority procedures, new Standards, and the fast changing demands of the aviation industry.
This Course is Ideal for Young Professionals looking to get a head start in the profession, introducing the skills and responsibilities expected by the world’s leading airlines. Special emphasis is given to customer service and procedures for handling unusual situations during flight, with the final module of the course giving useful tips for completing the recruitment process.
Course Objectives
Upon completing this course you will have the skills to:
- Appreciate the cabin crew profession, its origins and current practices
- Introduction to Aircraft and Aviation Familiarization
- Describe aircraft types and cabin crew functions
- Crew Member Coordination and Communication
- Customer Service and managing passenger interactions
- Manage passenger interactions in a variety of circumstances
- Safety and emergency procedures
The course consists of ten modules:
- Module 1: Introduction to the Airline Industry.
- Module2: Air transport and Flight Operation.
- Module3: Crew Responsibilities and Cooperation.
- Module4: Managing Abnormal and Emergency Situations.
- Module5: Medical Emergencies Onboard Aircraft.
- Module6: Dangerous Goods.
- Module7: Aviation Security.
- Module8: Customer Service and Interaction with Passengers .
- Module9: Airline Catering and Onboard Retail Services.
- Module10: Cabin Crew Professional Development.